Returns & Exchanges
At Sand + Fog, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for a full refund or exchange on all unused items.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging to ensure they are protected during transit and include all original tags.
Ship It Back
Print the prepaid shipping label provided through our portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing