Frequently Asked Questions
Everything you need to know about your Sand + Fog experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products cruelty-free?
Yes, we are committed to ethical practices. None of our products or ingredients are tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our shipping capabilities to more countries in the near future.
How can I track my package?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also log into your account on our website to view your order status in real-time.